Would you like to book with Alexandra?
Alexandra Egan
Hello, I'm Alexandra (Alex), and my passion lies in delivering measurable results by identifying gaps, streamlining processes, and driving growth for businesses and projects across a wide range of industries.
With over 30 years’ experience in project management, leadership, people management, and business management, spanning industries such as corporate, government, disability, automotive, and community services, I offer tailored services designed to meet the unique needs of every client. I also have a solid background in the NDIS and disability space, where I have spent more than 20 years mentoring and supporting providers to strengthen their operations, enhance service delivery, maintain compliance, and achieve sustainable growth.
My coaching and mentoring process is focused on helping you:
✔️ Develop and strengthen your existing capabilities
✔️ Identify gaps and challenges impacting performance
✔️ Implement the right strategies for greater efficiency and results
✔️ Build confidence, effectiveness, and operational excellence
✔️ Focus on your core strengths to maximise your impact
I can also help you with:
✔️ Business Planning
✔️ Operational Structure
✔️ SOP Development (effective Standard Operating Procedures)
✔️ Marketing Management and Strategy
✔️ Market and Stakeholder Analysis
✔️ SWOT Analysis and Action Planning
✔️ Stakeholder Engagement and Communication
✔️ Cost Management and Budget Development
... and much more.
Whether you're a start-up, corporate/private business, an NDIS provider, or a not-for-profit community organisation, I bring a deep understanding of the unique challenges and opportunities across industries, along with a proven ability to help you achieve the results you need, for all the right reasons, at the right time.
Let’s connect for a short conversation, either in person or over the phone, and together explore how I can support you or your business. I look forward to hearing from you!
Skills:
- Management-
- Planning-
- Relationships-
- Online-
- Marketing-
- Web & Online Marketing-
- Grants-
- Operations-
- Risk Management-
Industries:
- Education and training-
- Administrative and support services-
- Professional, scientific and technical services-
- Health care and social assistance-
Spoken Languages:
- English-
State: Victoria
Primary Locations:
- Mornington Peninsula-
- Melbourne South East-
- Melbourne CBD-
- Melbourne South-
Mentoring available by:
- In Person, Face to Face in (Victoria) or by Phone and online
Current Occupation:
Strategic Advisor in Business & Operations | RESET Your Thinking® | Optimising Performance & Processes | PhD Focus: Decision-making in complex systems CEO | Business Process Improvement | Project Management | Change Management Small Business Mentor | Business Judge | Board Director
Detailed CV:
Business advisor, strategist, mentor and coach with over 30 years' cross-sector experience enabling founders, leaders, and teams to unlock growth through clarity, capability uplift, and practical execution. Creator of the R.E.S.E.T. Your Thinking® framework, I specialise in diagnostic analysis, financial and operational strategy, systems thinking, and high-impact mentoring.
Known for building trusted partnerships, navigating ambiguity with maturity, and delivering measurable results. Currently supporting a portfolio of SME clients to develop sustainable, scalable business models across consulting, healthcare, education, tech, and professional services.
Skills
- Business Advisory & Growth Coaching
- Strategic & Financial Planning
- Diagnostic Tools & Frameworks
- SME & Founder Support
- Capability Gap Identification
- Decision-Making & Execution
- Systems & Process Optimisation
- Client Onboarding & Retention
- Performance Coaching & Leadership
- Remote Team Collaboration
- Process Mapping & Optimisation
- Policy and Procedure Development
Professional Experience
Business Capability Strategist & Mentor|The Domino Effect Consulting & Facilitating | Australia (Remote) Aug 2017 - Present
Deliver business advisory, growth mentoring, and strategic capability development for SME founders, startups, and consultants. Integrate business analysis, planning, financial forecasting, and mindset frameworks to build sustainable growth pathways.
Key Achievements:
- Mentored clients through strategic clarity, execution roadmaps, and operational uplift
- Developed proprietary tools including R.E.S.E.T. Your Thinking® and Growth Math™ to drive business performance
- Designed and implemented diagnostics to assess client readiness, revenue models, and system gaps
- Supported early-stage founders in pricing, capacity planning, and financial forecasting
- Built long-term client relationships through onboarding, strategy sessions, and outcomes tracking
- Presented transformational workshops for councils, libraries, and expos (e.g. Overwhelmed or On Track?)
Clients span sectors including:
NDIS & Healthcare | Education | Technology | Interior Design | Professional Services
Volunteer Business Mentor | Small Business Mentoring Service | Australia (Remote)
Oct 2021 - Present
- Provide strategic mentoring and business guidance to CEOs, business owners, and individuals managing teams and projects across multiple industries, including construction, healthcare, retail, and technology.
- Focus on business growth, operational efficiency, and team management to drive performance and enhance decision-making.
- Offer tailored coaching and advice on project management, risk mitigation, and leadership development, helping clients develop and execute effective business strategies.
- Support clients in identifying and solving operational challenges, streamlining workflows, and fostering a culture of continuous improvement.
- Facilitate leadership training and team development sessions to strengthen managerial skills and optimise team dynamics.
- Empower clients with practical advice and tools to navigate change management and achieve sustainable growth.
Senior Program & Project Roles | Government, Education & Software IT | 2021- 2024
Led strategic programs and cross-sector projects across government, education, and global tech. Specialised in stakeholder engagement, compliance, policy delivery, and capability uplift. Known for navigating complexity, building delivery frameworks, and enabling outcomes in fast-paced or high-risk environments.
Key Roles & Achievements:
- Senior Program Officer | Department of Education (VicGov)
Managed the $13 million Workforce Skill Set Fund, a state-wide policy initiative to upskill the Victorian workforce. Drafted and gained endorsement for fund guidelines and objectives, implemented a full communication strategy, prepared ministerial briefs, developed all fund collateral and templates, and led end-to-end application assessment and management. - Senior Policy Analyst | Department of Jobs, Precincts & Regions (DJPR)
Led the $6 million Seasonal Workforce Accommodation Program, collaborating with local governments, industry leaders, and regional stakeholders to deliver targeted grants.
Also led the Sign-On Bonus Program, creating strategic systems and business rules to improve application workflows. Proactively influenced team culture from reactive to proactive, mitigating risk, improving internal processes, and aligning operations with strategic priorities and customer outcomes. - Senior Project Manager | Kangan Institute (Youth Justice, Corrections)
Delivered education transformation within correctional facilities. Navigated high-risk environments and cross-agency collaboration. Improved service delivery, compliance, and stakeholder communication under sensitive conditions. - Manager Project Management Office | Pentana Solutions (Tech)
Spearheaded global PMO transformation spanning 273 active projects. Designed and embedded delivery frameworks, uplifted governance, and led a geographically dispersed team of 15 project managers: mentoring and coaching them to improve delivery consistency, execution quality, and strategic alignment.
Service Delivery & Operations Leadership | Centrelink | Services Australia | 2000-2017
Held a series of progressively senior roles over 17 years in national government services, leading frontline teams, back office operational, program delivery, and multi-agency coordination. Known for navigating complex service environments, driving transformation, and improving outcomes for vulnerable clients.
Key Roles & Achievements:
- Service Delivery & Operations Leader (2013-2017)
Led multi-disciplinary teams across high-volume service centres. Managed operational planning, policy implementation, and frontline transformation initiatives. Oversaw rollout of national programs, aligning delivery with strategic objectives and compliance frameworks. - Prison Liaison & Program Coordinator (2003-2013)
Coordinated integrated services for incarcerated individuals. Delivered training, compliance support, and stakeholder collaboration to improve reintegration outcomes. Built cross-agency partnerships across corrections, DHS, and community organisations. - Customer Service Officer (2000-2003)
Supported diverse client cohorts with service navigation, claims processing, and issue resolution across welfare and employment programs.
Strategy & Advisory Highlights
- Designed and delivered strategic segmentation, growth modelling, and capability uplift for SMEs across SaaS, health, education, disability, and retail sectors
- Provided board-level insights and ministerial briefings on industry strategy, policy development, and cross-agency program design
- Created diagnostics and capability tools adopted by local councils and small business mentoring programs
- Certified Xero Advisor supporting startups in digital integration, systems optimisation, and scalable business operations improvement
Key Projects Snapshot
- Global PMO Uplift: Pentana Solutions: Led ANZ and international PMO uplift across 273 projects. Coached 15 PMs, implemented governance frameworks, and improved delivery performance and executive confidence
- Government Strategy Leadership: Directed state/federal portfolios up to $13M (DET, DJPR), drafted ministerial briefings, delivered grant programs, and led interagency initiatives across education, justice, and agriculture
- High-Impact SME Advisory: Delivered financial modelling, market research, pricing strategies, and system integration for NDIS providers, creative entrepreneurs, consultants, and SaaS founders
- Executive Communications: Created board-level decks, investment cases, and transformation roadmaps. Guest keynote speaker and radio contributor on strategic growth and operational clarity
- Digital & Financial Systems Advisory: Advised SMEs on Xero integration, digital maturity, financial forecasting, and operational streamlining systems improvement, and scaling strategies.
Education
- Graduate Certificate of Business Admin - Swinburne University of Technology | Graduated 2025
Focused on strategic management, systems thinking, and data-driven decision-making.
Included Accounting Systems & Reporting (ACC60008) — strengthening capability in financial governance, digital integration, and operational optimisation. - Certified Xero Advisor - Xero
- Difficult conversations in the Workplace Manager - The Fair Work Ombudsman
- Certificate IV Training & Assessor - ILearn eCollege
- Accredited Consultant in Behavioural Profiling - HR Profiling Solutions Certificate Number: 1059
- Certificate IV Business - Centrelink
- Certificate in Negotiation & Crisis Intervention - The Resilience Institute Certificate no: 20613
Systems, Tools & Methodologies
- Project & CRM Tools: Oracle, ServiceNow, Workday, Salesforce/GEMS, UFM, COS, BPoint, Medallia, MAX, Jira, Smartsheet, Workfront, Asana, ClickUp, Trello, MS Project, Monday.com
- Productivity & Reporting: Microsoft 365, SharePoint, Power BI, Teams, Slack, Google
- Methodologies: Agile, Waterfall, Hybrid, Lean, CPM, PERT, SWOT, PESTLE, Stakeholder Mapping
Professional Memberships & Public Presence
- Member: Project Management Institute (PMI)
- Member: International Institute of Business Analysis (IIBA)
- Board Director: Small Business Mentoring Service (SBMS)
- Guest Speaker: Change Management, Strategy, and Project Leadership (2022-2025)
- Radio Contributor: Business Strategy & Operational Growth (Alive 90.5FM, Eastern FM, WYN FM)
Qualifications:
- Diploma of Professional Coaching
- Certificate IV Training & Assessor
- Certified Extended Disc Consultant
- Certificate IV Business - Communication and Self Management
- Double Diploma Project Management and Leadership Management
- Project Management
- Certified International Facilitator
- Negotiation and Crisis Intervention
- Conflict Resolution
- Graduate Certificate business Administration
- XERO Certified
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